Terms and Conditions for Landscaping Hammersmith

These Terms and Conditions set out the basis on which landscaping services are provided by us to you. They apply to all bookings for Landscaping Hammersmith and related outdoor works, including design, planting, lawn care, soft landscaping, garden maintenance, turfing, clearance, and small-scale ground preparation. By making a booking, you agree to be bound by these terms. If you do not agree, you should not proceed with a booking.

In these terms, “we”, “us”, and “our” refer to the landscaping service provider, and “you” or “customer” refers to the person or business requesting the service. These terms are intended to be clear and fair and should be read together with any written quotation, estimate, scope of works, or job confirmation. If there is any inconsistency, the written quotation or confirmed scope will usually take priority for that specific job.

All services are provided subject to availability, site suitability, seasonal conditions, and any specific requirements stated at the time of booking. We reserve the right to decline or cancel a booking where the work requested is unsafe, impractical, unlawful, or outside the scope of our services. We may also update these terms from time to time, and the version in force at the time your booking is accepted will apply to your contract.

Bookings may be made by phone, email, online form, or other written method we make available. A booking is not confirmed until we have accepted it and, where required, received any deposit or prepayment agreed in advance. The booking process typically includes an initial enquiry, an assessment of the work, a quotation or estimate, agreement of the scope, and confirmation of an appointment date or schedule. For larger landscaping projects, we may ask for photographs, measurements, access details, or a site visit before providing a final quote.

Any quotation we provide is based on the information available at the time. If the site conditions, access, waste volume, or requested works differ from what was described, we may revise the quotation before starting or during the project if additional work is required and you approve it. Unless stated otherwise, quotations remain valid for a limited period only. An estimate is not a fixed price and may change if the scope changes or if unforeseen issues arise.

You are responsible for ensuring that the information you provide is accurate and complete. This includes details about the property, access restrictions, hidden hazards, buried services, drainage, neighbours' boundaries, pets, and any protected trees or planting restrictions. If inaccurate or incomplete information affects our ability to complete the work safely or efficiently, we may charge additional costs or reschedule the job. We may suspend the work until the issue is resolved.

Payment terms will be stated in the quotation, invoice, or booking confirmation. Unless otherwise agreed in writing, payment is due upon completion of the work or within the timeframe stated on the invoice. For some landscaping services, including larger projects or supply-only materials, we may require a deposit, staged payments, or payment in advance for materials. Deposits are usually non-refundable except where we cancel the booking or where refund rights apply under law.

We accept payment by the methods set out at booking or invoicing stage. If payment is not received on time, we reserve the right to charge interest and recover reasonable debt collection costs where permitted by law. We may also pause ongoing work, withhold final completion, or cancel future visits until outstanding sums are paid. Title to any goods, plants, or materials supplied may remain with us until full payment has been received.

All prices, unless expressly stated otherwise, are inclusive or exclusive of VAT according to the quotation. Any extra work, additional labour, disposal charges, or materials not included in the original scope will be charged separately. If you request changes after work has started, we will tell you if this affects the price or timescale. Transparent payment arrangements are important to us, and you should raise any billing concerns promptly so they can be reviewed.

Cancellations and rescheduling should be made as early as possible. If you need to cancel or change a booking, you should notify us in writing. For standard appointments, cancellation charges may apply if notice is short and we have already reserved labour, equipment, or materials. For project work, the amount payable on cancellation may include the cost of work already completed, materials ordered, supplier charges, and any reasonable administration expenses. Where a deposit has been used to secure a date, it may be retained to cover losses incurred, subject to applicable consumer law.

If you cancel at short notice or fail to provide access on the agreed date, we may treat the appointment as a late cancellation or a failed visit. In those circumstances, we may charge a minimum call-out fee or the full visit charge where our team has attended site and could not carry out the work. If we need to reschedule due to weather, safety concerns, staff illness, supplier delays, or reasons beyond our control, we will try to offer an alternative date as soon as reasonably possible.

We may cancel or postpone a booking at any time if the site is unsafe, if there is a material breach of these terms, if payment is overdue, or if conditions make the work impractical. If we cancel without fault on your part, we will refund any prepaid amount for work not performed, excluding any non-refundable sums lawfully retained for materials already ordered or services already delivered. This does not affect any rights you may have under consumer legislation.

Our liability is limited in the manner permitted by law. We will carry out services with reasonable care and skill, but we do not guarantee that all issues can be identified before work begins, particularly where defects are hidden, underground, structural, or caused by third parties. We are not responsible for pre-existing defects, deterioration caused by weather, normal wear and tear, or damage resulting from inaccurate information given by you. Any advice we provide is based on the circumstances known at the time and should not be treated as a warranty unless expressly confirmed in writing.

We will be responsible for direct loss or damage caused by our negligence, but we will not be liable for indirect or consequential losses, loss of profit, loss of enjoyment, business interruption, or loss arising from delays beyond our reasonable control. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. If property, fixtures, or planting are at risk, you should let us know before work begins so that protective measures can be considered.

It is your responsibility to make sure that the work area is clear, accessible, and suitable for the agreed service. You should remove valuables, fragile items, and anything you do not want to be moved or disturbed. If we are asked to move items or work around existing features, we may do so only on the understanding that this is at your risk unless we agree otherwise in writing. Liability for pre-existing hidden damage remains excluded to the fullest extent allowed by law.

Waste removal, green waste handling, and disposal connected with Landscaping Hammersmith services will be carried out in accordance with applicable UK waste laws and environmental requirements. Where we remove waste, we will do so only where this has been agreed in advance or is included within the scope of works. Waste may include soil, turf, branches, cuttings, old planting materials, timber, packaging, and general garden debris. Certain materials may be subject to separate handling or additional charges.

We will aim to segregate waste correctly and use lawful disposal methods, including reuse, recycling, composting, or licensed waste facilities where appropriate. You must not ask us to dispose of hazardous, illegal, or restricted waste unless we have expressly agreed to do so and the disposal method complies with the law. Hazardous items may include asbestos, chemicals, oils, contaminated soil, needles, gas cylinders, and similar materials. If such items are discovered unexpectedly, work may be paused until safe arrangements are made.

If you choose to retain waste yourself, you are responsible for its proper storage, transport, and lawful disposal. Where a site contains waste left by others, we are not responsible for removing it unless specifically included in the quotation. You should also be aware that some landscaping activities may generate material that cannot be left in public areas, on pavements, or in communal spaces without permission. We may refuse to move or dispose of waste where doing so would breach waste regulations or place us at risk of non-compliance.

We may use subcontractors, specialists, or hired suppliers to complete part of the work. Where this happens, we remain responsible for coordinating the service, but third-party availability and terms may affect timing and delivery. Any plants, materials, or products supplied are subject to natural variation, including colour, size, seasonality, and availability. Because landscaping involves living materials, we cannot guarantee exact appearance, growth rate, or long-term performance unless a specific guarantee is stated in writing.

You must ensure safe access to the site, including parking permissions, entry arrangements, working water if needed, and any consent required from landlords, managing agents, neighbours, or freeholders. If access is delayed or prevented, additional charges may apply. We may also need to stop or modify work if adverse weather, ground conditions, nesting wildlife, or other environmental factors make the service unsafe or impractical. In such cases, our decision on safe working conditions will be final for the purposes of the booking.

We will make reasonable efforts to protect nearby surfaces, lawns, and planting during the course of work, but some disturbance is unavoidable in many landscaping projects. Light marks, minor compaction, temporary disruption to turf, and similar effects may occur as part of normal operations. Unless otherwise agreed, reinstatement beyond the agreed scope is not included. Where the work involves pruning, clearance, or removal, you accept that some change to the appearance of the property is inherent in the service.

Complaints should be raised as soon as possible after the issue is discovered so that we can investigate and, where appropriate, put matters right. You should give us a reasonable opportunity to inspect the work and respond before engaging another contractor to rectify the issue, unless there is an urgent safety concern. Any dispute will be handled in a fair and proportionate way, and evidence such as photographs, notes, or invoices may help us assess the matter properly.

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or connected with the services, the quotation, or these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law provides otherwise. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

We may transfer or assign our rights and obligations under these terms where this does not materially affect your rights. You may not transfer your booking or rights without our written consent. No variation of these terms will be binding unless agreed in writing. These terms form the entire agreement between us regarding the service, together with any written quotation or confirmed scope. By proceeding with a booking for landscaping services in Hammersmith, you confirm that you have read, understood, and accepted these Terms and Conditions.